Guestbook K+31.
Your space of care.
On this page, we've compiled everything you need to feel comfortable and confident at the K+31 hospital. A patient information sheet, information about room amenities, in-house services, visiting rules, and department contact information are all in one place. We've made sure your stay is as stress-free as possible.
Dear patient!
First of all, I would like to thank you for the trust you have placed in us by choosing K+31.
Our clinic boasts not only cutting-edge equipment and modern treatment technologies, but also a team of recognized experts whose names are known in the medical community far beyond Russia. We create an environment in which continuous professional development of our doctors is the norm, not the exception, — this allows us to anticipate patients' needs and offer the most appropriate solutions for each case.
At K+31, we place particular importance on an atmosphere of respect and trust. Everything around us—from the architecture of our spaces to building relationships with patients—is dedicated to one goal: so that you can focus on your recovery, knowing that your health is being cared for by the best specialists.
Please contact our staff with any questions – we're always here for you. Thank you for your choice and trust.
General Director of the K+31 clinic network
Patient information leaflet
Sick leave certificates
If you need to take sick leave, please notify your doctor.
Chambers K+31
- Functional medical beds with adjustable headrest angles.
- Nursing call buttons.
- TV with SberBox smart hub.
- Refrigerator and convenient dining area.
- Meal utensils.
- Storage system with individual safes.
- Three sizes of towels (small, medium, and large).
- Clothing set (robe and slippers).
- Hygiene kit (shower gel, disposable washcloth, body lotion, hair conditioner and shampoo, disposable shower cap and comb, oral hygiene kit).
Visiting patients
Visiting is possible daily from 9:00 AM to 9:00 PM.
Outerwear must be left in the cloakroom on the first floor. A relative may stay in the ward 24/7 in a single room or a luxury room and must be discussed in advance.
If necessary, individual care can be arranged and a 24-hour nurse or relative can be placed with the patient. Personal security is also available.
Accommodation
If necessary, individual care can be arranged and a specialized nurse (24/7) or a relative who has undergone tests in advance can be placed with the patient. A private post with a nurse can also be arranged.
Nutrition
All patients are provided with therapeutic dietary meals four times a day, according to the recommendations of their attending physician. Individualized meals can be arranged, taking into account the patient's wishes and preferences, as well as the recommendations of their attending physician.
Discharge from hospital
The patient will be discharged before 12:00 PM. The hospital administrator will provide an invoice (a reconciliation report for services rendered) at the time of discharge, and the attending physician will prepare the patient's discharge summary.
Obtaining a tax deduction
The tax deduction can be received directly by the patient (whether employed or with an official source of income), as well as by the patient's parents, children, and spouse.
Documents required to receive a tax deduction
- Application indicating the Taxpayer Identification Number (TIN) (except for military personnel).
- Agreement with the clinic.
- Appendix to the agreement.
Where to apply for a tax deduction
- Submit an application
- Contact the administrator at the main reception on the 1st floor of the clinic.
- Submit an application through your personal account in the K+31 mobile app.
Preparation time
Documents are usually processed within 30 days. You can inquire about the readiness of your certificate by calling: +7 (800) 777-31-31.
The patient is given a package of documents consisting of the certificate, a copy of the written contract with the clinic for treatment, and copies of the licenses.
Additional contacts
Planned Hospitalization Department K+31
- Phone: +7 (499) 999-31-31,
- Email: gospital@k31.ru
Hospitalization:
What to bring?
- - Patient's passport
- - Payer's passport (if paying through a third party)
- - Comfortable clothing and shoes
- - Personal items and shaving supplies
- - Phone charger
- - Laptop or tablet, if necessary
- - Results of laboratory and/or instrumental studies before planned hospitalization
- - It is advisable to bring previous medical documentation: discharge summaries, test results (laboratory tests, ECG, images, disks), performed at other medical facilities.
Wi-Fi is freely available in the clinic.
K+31 offers its patients single, double, and luxury rooms.
SberBox and Safes Quick Start Guide
The remote control layout is schematic. The button layout may vary depending on the model.
- To navigate between SberBox Max screens, scroll through selections, and select content, use the navigation keys around the OK button on the remote.
- To open a card on the screen, select it and press OK on the remote.
- To return to the previous screen, press the OK button.
- To quickly return to the home screen from anywhere, press the home button.
- To talk to the assistant, press and release the assistant button on the remote, then ask a question or ask the assistant for help. You don't need to hold the button.
Do not place the remote control more than 10 meters away from the smart media center: if the remote control is too far away, the signal will fade and be difficult to recognize. The signal also has trouble passing through walls and other obstacles—it's best to have the TV and media center within direct line of sight of the remote.
If the smart media center stops responding to the remote, try reconnecting it.
Instructions for safes
Setting a New Code
- Press the red button ("X" - see picture) located on the inside of the safe door. You will hear one beep, and the yellow indicator ("PROCEED") will light.
- Enter the new code (3-8 digits) and confirm it by pressing the "B" button once.
-
Check the new code:
- With the safe door open, turn the handle counterclockwise (the safe is in the "closed" position).
- Enter your password and confirm it by pressing the "A" button once.
- The yellow indicator ("READY") lights up and you hear a beep (the safe is open). Turn the safe handle clockwise within 5 seconds.
- If the code is entered incorrectly three times in a row, the safe will be locked for 20 seconds. If the incorrect combination is entered three more times in a row, the safe will be locked for 5 minutes.
Personal account K+31
The K+31 app — your healthcare on your smartphone
- Doctor's reports and test results — always at hand
- Online test results — no need to call the clinic
- Personal medical record: diagnoses, contraindications, weight, blood pressure
- 24/7 online booking and appointment reminders
- Payment for services, current promotions and discounts
All features are available in the app and on the website lk.k31.ru
Nutrition
K+31 on Lobachevsky
Meals during treatment are an integral part of caring for your health. The day hospital menu is designed with attention to every detail: optimal portion sizes, strict adherence to meal schedules, and delicate cooking. Vegetable side dishes are prepared using gentle methods, fruit is provided as a separate snack, and sufficient amounts of clean water throughout the day complement the therapeutic diet. Familiarize yourself with the menu, and your day at the clinic will be spent in comfort and in harmony with your body's needs.
If you'd like to share your impressions of your hospital stay, we'd love to hear from you. It helps us improve and helps other patients choose a clinic.
Write a reviewK+31 photo gallery
Reviews
Our clinics
Application “Personal Account K+31”
